Waiting Rooms

Denver waiting room

In this structural intervention, we showed the video and displayed related posters to all patrons in three publicly-funded STD clinic waiting rooms in Denver, CO, Long Beach, CA and San Francisco, CA. Waiting room interventions in medical settings:

  • are easy and inexpensive to administer
  • create minimal interruption of patient flow
  • use minimal clinic resources
  • are acceptable to diverse clients
  • maximize potential “teachable moment”

SF waiting room

Things we did to improve viewership:

  • lowered the speakers
  • added closed captioning
  • played the video more frequently

89% of clinic patients surveyed watched at least a little of the video and could positively identify a main message.

Long Beach waiting room

6 Tips for a Successful Intervention

Last modified: January 19, 2011